Application Maintenance
High value service levels
Visionet Systems' provides high-value quality application support and application maintenance services to customers. Our methodology and processes have been refined and perfected over the course of multiple support engagements with global clients.
Discovery and Knowledge Transfer
At Visionet Systems we:
- Ensure base understanding of the domain, application and environment
- Fully define the processes and procedures that will be used to ensure the quality of all technical services proposed
- Ensure seamless transition of knowledge from the existing maintenance team to the Visionet Systems maintenance team
Knowledge Portal
The Knowledge Portal, Visionet Systems’ knowledge management platform, plays an important role in transitioning knowledge from the client's team to the Visionet Systems team. During this phase, Visionet Systems experts and the client's Subject Matter Experts discuss and ratify the business processes. Tools are used extensively for bottom up analysis. The result is the application knowledge, which is then organized to develop the Knowledge Portal. The benefits of the Knowledge Portal include the creation of a person- and vendor-independent knowledge base.
Transition
Visionet Systems takes over maintenance activities of all complexities.
Steady State Maintenance
We provide production support, manage releases and meet all SLAs.
Production Support Services
These services include fixing bugs, diagnosing and correcting latent errors, assessing the impact of new releases, proposing improvements, maintaining technical and user documentation, monitoring applications for data integrity and performance maintenance and running a 24x7 Helpdesk. Business Continuity at Visionet Systems is ensured through detailed disaster recovery and resumption plans, which the Business Continuity Planning team develops and deploys.
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