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Mortgage Services
Services
Mortgage Banking is a complex web of Originators,
Lenders, Servicers, Investors, Origination Service
Providers & Government entities. This industry
sees greater than $1 trillion in residential mortgage
originations annually, and due to historically
low interest rates, the industry players have
become very competitive. In a commoditized industry
that is characterized by high customer attrition
- approximately 85%, process and technology inefficiencies,
and around $12 - $15 billion in costs that are
passed on to the borrowers during a mortgage transaction,
the advent of collaborative Internet technologies
has created a medium for the industry to re-think
the value-chain and shift the organizational focus
from "processing a loan-file" to forming a relationship
with its B2C/B2B customers, further delivering
Real-Estate finance products and services through
that relationship.
The future success of the Industry would not be
determined simply by a few market players but
by the ability of the stakeholders like the Originators,
Lenders, GSE's, Technology vendors and standards
groups like MBAA and MISMO to restructure, adapt
and integrate their organization and systems.
As a Mortgage Banking solutions provider with
extensive business and technology domain knowledge
and solution delivery experience, Visionet
specializes in optimizing, restructuring, integrating
and developing mission critical systems for the
Mortgage Banking industry. We have developed a
proprietary methodology referred to as EMD (Enterprise
Mortgage Delivery), that helps us align an organization's
people, process and technology, with the objective
of maximizing shareholder value through decreasing
the origination cycle times, enhancing employee
productivity, reducing the operational costs of
Servicing and Originating loans, as well as winning,
growing and keeping the right customers. Furthermore,
it helps in forming and maintaining long-term,
strategic relationships with Realtors, lending
institutions and service providers.
We have had success implementing our creative
solutions for the top tier mortgage banks in the
country , and we have set the standards for:
- Quality of product and
customer satisfaction
- Ease of use in Loan
origination understanding the dynamics of
a Mortgage transaction, Loan
Officer sales aptitude and the POS systems
available
- Cost effectiveness and
control in loan servicing and loan origination
- Degree of automation
and control in peripheral systems pertaining
to foreclosure claims and
document management and paper reduction, foreclosure
sales, bankruptcies, title
transfers/management etc
- Overall degree of systems
integration and quality of technology infrastructure
Client list includes
Countrywide Home Loans
Advanta Mortgage
Arcadia Financials
Washington Mutual
Solution Offerings
- Enterprise Mortgage
strategy and industry bench marking assessment
- Loan Origination, Servicing
and CRM Vendor evaluation & recommendation
- Project Management
Office and Integration Services
– Define and manage integration roadmap
– Vendor Management (Software, Origination
fulfillment, Fannie/Freddie Real-Trans, Real-EC
etc. )
– Conversion/migration management
– Origination & Servicing Process
reengineering
– Custom Applications i.e. Reporting
app for operations & sales
– Training (Product/Process)
- Proprietary blue print
for LOS system integrated with Contact Center
- Proprietary blue prints
for Loan paper/electronic file management
- manage and reduce paper
- Origination workflows
integrated with an organization Sales, Marketing,
Service & Support
processes and apps
- Mortgage Contact Center
Solutions
– Inbound/Outbound E-mail Management
– Chat
– CTI with LOS Strategy and integration
- Vendor Fulfillment
Management or Business Partner Interface Development
- Implementation and
integration of Origination and CRM Vendor
apps
Mortgage related links
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