Web Enablement of Legacy Insurance System

Case Studies

Insurance

Web Enabling of Legacy AS/400 Application.

Corporate Profile

Leading Insurance Company operates in multiple states and provides insurance to multiple lines of business.

Business Challenge

Provide a web based interface for a legacy insurance application to the Insurers and Agents to check their policy billing status and make online payments.

Solution

To develop a web based layer over an existing application using the existing business application logic. The web based framework will allow insurers and agents to check the online status of their policies and make online payments 24 by 7.

Results

Increase customer satisfaction by decreasing customer service calls which results in annual saving of $100,000. Due to the online electronic payment facility delinquency rate reduced by 20% per year. Payback period on investment is 1 year.

The application has a complex set of business rules built into it to handle the different lines of business in different states. So, for that reason it is not feasible to re-invent the wheel and create a new web based insurance system while one already in production.

The challenge is to improve customer satisfaction and staying a head of competition without changing an existing application’s business logic.

Visionet team has accepted above challenges and developed a framework for web enabling of AS/400 based system. This framework, called Broker/400 was used for a web extension to an existing AS/400 application without changing existing application.

The broker/400 framework provides an online web access to the insurance company agents and policy holders so they can look up the real time information about their policies and also makes online web payments using credit cards and electronic checks.

Following are key features and strengths of Visionet’s State of art Architecture centric solution:

Leverage existing system business rules and interface
Flexible and customizable to different customer needs
Can be easily integrated to the companies existing web based infrastructure
Provide secure access to the insurers and agents
Provide agency interface so agents can only view the policies pertaining to their policy holders
   and subagents.
Follow banking industry standard internet security protection by implementing 128 bit encryption
   using SSL.
Online electronic Payments (Visa, Master, Amex and Electronic Check)
Generation of an electronic ACH check payment file in NACHA format to allow same day
   payment settlement with the participating bank.
Apply intricate computational model to produce real time online data.
Online real time payment history
Online real time instalments schedule
Online real time refund information
Printing facility provides a consolidated hard copy of all pertinent information.