Enabling an Omnichannel Customer Experience Health

Health Supplements Case Study
Services
Requirements & Architecture Planning
Program & Project Management
Implementation, Migration & Integration
Platforms
Salesforce Commerce Cloud
Microsoft Dynamics 365
CommerceLink
Microsoft Power BI
Microsoft BizTalk Server
Azure
IBM AS/400
Region
North America
Industry
Vitamins and Nutritional Supplements

Visionet delivered an omnichannel customer experience in record time. We implemented and unified the retailer’s eCommerce and ERP platforms to create a seamless, consistent, and personalized experience.

Challenges

Our client is global retailer of vitamins and nutritional supplements that operates over 300 stores across the US. They required a streamlined and mobile-friendly eCommerce experience with fully integrated omnichannel capabilities.

Solution

Using a carefully crafted digital strategy, Visionet delivered an omni-channel customer experience in record time. We implemented and unified their eCommerce and ERP platforms to create a seamless, consistent, and personalize experience across their eCommerce platform and call center.
We unified client’s online, in-store, and call center information and processes, including transaction and customer data, supply chain management, merchandising, and customer service.

Technology Stack

Health Supplements
Health Supplements

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Results

  • Consistent, personalized customer experience

  • Higher customer satisfaction

  • Improved operational efficiency

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