CRM for Retail

Dynamics CRM – Retail Customer Care

Visionet helps you leverage upon a CRM that enables you to setup and automate your programs and processes that nurture customer satisfaction and loyalty in areas of sales, marketing and customer care. Our 360 degree approach drives sales productivity and marketing effectiveness through social insights and segmented and targeted campaign management.

  • Engage with customer on their channel of choice by leveraging social dashboards
  • Push tasks and messaging directly to managers and store associates
  • Real-time monitoring of campaigns and associate performance for store, region, section or enterprise
  • Compare stores using both corporate KPI’s and aggregated behavioral metrics of staff
  • Analysis of campaign and best practice performance
  • Valuable customer data that can be fed into an Enterprise Data warehouse for customer and campaign analytics

Build Relationship – Empower Sales Associates

  • Provide a 360 degree unified view of customers
  • Sales associate can build relationship and boost revenue
  • Omni Channel automated triggers for sales associates and store associates
  • Order placed on a website will trigger an activity for assigned sales rep for a follow-up action
  • System allows easy access to recommendations based on sales history and other factors

Retail Operations – Insight into valuable information

  • Customizable dashboard reporting with drill-down to individual store or associate level
  • Push tasks and messaging directly to managers and store associates
  • Real-time monitoring of campaigns and associate performance for store, region, section or enterprise
  • Compare stores using both corporate KPI performer and aggregated behavioral metrics of staff
  • Analysis of campaign and best practice dashboard

Testimonials

Additional Resources

2

Webinars

Challenges in meeting the GSE mandate for uniform closing dataset (UCD) delivery
Date: September 20th, 2016 02:00 PM EST

Learn More & Register